Dan Hall from iD on experiential marketing

Can websites be Experiential?   

Well, I'm in no hurry to get home tonight, frankly because I can't get home tonight, so I'm here, here being iDHQ.


How are you?


That's good.

 

At iD (bear with me, I'm not about to sell you something) we run workshops all about something called Experiential marketing.  Nb. I always spell Experiential with a capital E, I know I grammatically shouldn't but I just like it that way, it adds weight in the sentence - Sentence Marketing you might call it. Or Word Advertising. Or Whatever.

Where was I...


We run Experiential workshops where we invite our clients, prospects and agency BFF's to hear, in a very unsalesy and chilled way, about Experiential; the impact engaging the senses has on purchasing behaviour, how you can quantify the discipline and blah blah blah.  And anyway, we ask our guests to bring with them an example of an Experiential campaign they've seen recently. And anyway, on more than one occasion one of our esteemed guests has brought in a screenshot of a website and said 'this is Experiential marketing'.

 

I always say, 'Don't be so ridiculous you fool' and get really aggressive - but using different words and without a hint of aggression, but are they right and am I, for the first time in my entire life, wrong?  Experiential is widely defined as a 'live interaction between a brand and a consumer, etc' with the emphasis being on 'live' e.g. face to face; this just happened in real time to my whole body, not just my eyes or ears. An aside: Do you know that 96.3% of all marketing is aimed at sight and sound (tv, print, radio) - that leaves just, um, er, 3.7% for the other 3 senses.  Pretty unfair I'd say. Perhaps that's why Experiential is getting so BIG these days. Discuss.


So can online (or websites like I likes to calls 'em) be Experiential. I'd say, in some respects, yes.  Static, functional, html websites that tell you exactly what you expected in a very traditional way are by no means Experiential.  However, websites that engage you in a journey, surprise you with some snazzy flash, make you laugh, make you tell a friend, tell you what you want to know in a way that makes you sure this is the right website // product for you, well, I'd say that's quite Experiential.  But it's not the same as Experiential marketing.  Perhaps it should be called e-Experiential marketing.  Yeah, that's got a real ring to it.

 

So my point in a nutshell: don't build boring websites that give people what they expect. In fact, don't ever give people what they expect.  Do the opposite to the first thing that comes into your head just generally, and when building a website, build one that's an experience, but don't confuse it with Experiential marketing. Coz it aint.  Did I mention that iD has a new website?  No I didn't, did I. Bet you it's an experience. We'd like to see it. Bet you would... 


Anyway, blogs that go on too long become unreadable and I think you've said enough. And by 'you've' I mean 'I've'.


Thanks for listening,

Dan Hall

Brand Manager

iD, the Experiential Marketing Specialists

danh@idinfo.com

http://www.idexperiential.co.uk

All Comments

Mandy Mahil June 11, 2009

Dan thank you for explaining that. I'm sure everyone is totally on the ball with what Experiential marketing entails but to be honest I was cluelessly nodding my head like the Churchill dog whenever the subject came up.

Just to clarify does this not simply come back to the original teachings that we all have an individual learning syntax and all teaching methods are either audio, visual, kinaesthetic be it touch, taste or smell.

People respond better to one sense than another, therefore it does make sense to create a marketing strategy that engages more of the senses and increasing the probability of triggering a response from the audience. As you say.

More specificly learn the strategy of the product and your'll learn the syntax of its customers. Mirror this in your campaign and you'll automaticly trigger the desired responses from your target market.  

Did I get all that from your blog. Is that what its all about or have I wildly gone off the subject and should seriously consider therapy?

jamie simon June 11, 2009

Dan,

Definitely food for thought; but I would still assume Experiential referred to a 'live' environment  and experience, I think it has to be real. Websites, however spectacular are a virtual environment and therefore somehow a synthetic experience.

I think when you combine the two mediums you can achieve maximum results - creating a live experience and then backing that up with a virtual edition...

Whilst we are on the subject, can someone please explain to me the difference between a website and a 'virtual exhibition' - don't get it!!!

William Bicknell June 12, 2009

Dan I think websites certainly are part of experiential marketing, but agree with you that it is really a sub set.  

However I think that the line between experiential and e-experiential (see it's catchy) will become more blurred especially when new ideas such as Microsoft’s Project Natal that allows you to interact through hand gestures becomes available to websites.  Not sure if this link will work but take a look here www.youtube.com/profile

Dan Hall June 12, 2009

William - that is amazing.

IAN IRVING June 12, 2009

This is not intended to be rude but you did say it yourself Dan "Anyway, blogs that go on too long become unreadable"

I could be guilty of not getting your point but I switched off mid way through your essay.

I would first like to ask... Why are you asking this question? Did someone say that websites are or should be Experiential? Do you as an Experiential marketer not believe in your discipline enough that you feel it needs to eek its way into other media? Do you not think that there is enough confusion with the understanding of our sector without comment like this?

Experiential marketing is a campaign that has a live element at the heart of it and uses other relevant media to enhance and amplify it. Other media channels in their own right do not profess to be Experiential because they are what they are and they achieve what they have always achieved. A piece of DM does not need to be Experiential, a TV commercial does not need to be Experiential and nor does a website need to be defined as Experiential nor prove itself to be Experiential.

Experiential is the immersive live brand experience at the heart of a bigger campaign, this Experience should always were possible and were appropriate uttilise other media to amplify to the wider audience, then give that audience the opportunity to grow the campaign beyond the event or in the case of, for example the Doritos Dodge ball campaign the website engages the audience to be part of a live event that is aired, viewed or even controlled by the digital medium, or another example such as the innocent village fete, when innocent enhanced its LIVE EXPERIENTIAL CAMPAIGN by creating blogs, flikrs, fete finders, youtubes and facebooks so that the visitors to the live experience could make the event live way beyond the live experience itself.

Why on earth should other well-proven media channels be seen to be Experiential.

Dan I think to be honest that you have proven a very valid point brought up by some of our esteemed industry colleagues at last weeks Event Guide Live, we need an industry standard of terms to ensure that questions like this have no relevance or place in our industry and therefore decrease the confusion to our potential clients.

I am shocked by your blog because your colleague recently gave a stunning presentation to an audience of brands keen to learn what Experiential is and she did a damn fine job of giving hers and your agency’s perspective on this and she stood shoulder to shoulder with a group of agencies that are constantly striving to validate the sector and its definition, so I don't know what your angle is here, but to be fair It became unreadable as you predicted.

And by the way, William’s example of the Project Netal is nil and void to this question, it is an interactive game that uses very clever technology but it is not and nor will it be an EXPERIENTIAL CAMPAIGN.

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